GUIDANCE
In a care home or hospice
What the staff will do, what is left for you to do, and how your loved one is brought into our care.
Care home and hospice staff deal with a death regularly and will guide you calmly through the first hour. They will contact the doctor to verify the death, and most will telephone us on your behalf if you ask them to.
You may stay with your loved one for as long as you wish, and there is no expectation that the room be cleared quickly. We will agree a collection time with you and with the home, and will attend discreetly — usually through a side entrance, out of sight of other residents.
What to expect
Staff contact the doctor
Verification of death is arranged for you
Time with your loved one
Stay as long as you wish; there is no hurry
Discreet attendance
A side entrance where the home prefers it
They can call us
Most homes will telephone Butterfields on your request
Belongings
Collected in your own time, not on the day
Hospice notification
Some hospices complete the certificate on site
Talk to us
No obligation, and no charge for a conversation. We answer the telephone in person, day or night.
What happens next
01
The doctor attends
02
A time is agreed
Between you, the home and us — day or night.
03
Into our care
Brought to our chapel of rest at Swinton.
Who to contact
| Organisation | What they help with | Telephone |
|---|---|---|
| The care home or hospice | Verification, certificate and belongings | [local care home or hospice] |
| GP or hospice doctor | Medical certificate | [local GP] |
| Butterfields — 24 hours | Bringing your loved one into our care | 01709 571 777 |
Not sure what to do next?
Send us a message and we will reply the same working day — or telephone us at any hour if the death has just happened.