GUIDANCE
At home
What to do when someone dies at home, whether the death was expected or sudden — and when to telephone us.
A death at home can feel very sudden even when it has been expected for some time. Nothing has to happen quickly. Before anyone else attends, you are entitled to sit with your loved one for as long as you wish.
The first call is to a doctor, not to us. If the death was expected, that is the GP or the district nurse. If it was sudden or unexpected, telephone 999 first. Once a doctor or paramedic has attended and verified the death, ring us on 01709 571 777 and we will come whenever you are ready — day or night.
What happens, in order
If the death was expected
Telephone the GP surgery or district nursing team
Verification of death
A doctor, nurse or paramedic must attend first
Take your time
You may sit with your loved one before we attend
If it was sudden
Telephone 999, then the GP surgery
Then telephone us
01709 571 777, at any hour — no need to rush
Clothing, if you wish
You can give us clothing then or bring it later
Talk to us
No obligation, and no charge for a conversation. We answer the telephone in person, day or night.
What happens when
01
The doctor attends
The death is verified and the medical certificate arranged.
02
We come to you
Two members of our staff, discreetly and at a time you choose.
03
We arrange to meet
At our Swinton office or your home, whenever suits you.
Who to contact
| Organisation | What they help with | Telephone |
|---|---|---|
| 999 / Ambulance | Sudden or unexpected deaths | 999 |
| Butterfields — 24 hours | Bringing your loved one into our care | 01709 571 777 |
Not sure what to do next?
Send us a message and we will reply the same working day — or telephone us at any hour if the death has just happened.