Immediate Concerns
If someone has died or is close to death, we can tell you what you need to do and when.
WHEN A DEATH OCCURS
Immediate concerns
If someone has died, or is close to death, we are here to help you straight away — at any hour, on any day of the year. This page sets out what happens next and the first things you need to know.
CALL US ANY TIME · 24 hours
01709 571 777
THE FIRST STEPS
What to do first
Call us
Telephone us at any time, day or night. One of our team will answer and talk you through what needs to happen next — there is no rush and no obligation.
We come to you
We will attend wherever your loved one is — at home, in hospital, in a care home or hospice — and bring them into our care whenever you are ready.
We arrange to meet
GUIDANCE BY CIRCUMSTANCE
Where the death has occurred
At home
Who to contact first if a death occurs at home, whether it was expected or sudden, and when to call us.
READ GUIDANCE
In a care home or hospice
What the staff will do, what you need to do, and how we bring your loved one into our care
READ GUIDANCE
Registering the death
Where and when to register, what to take with you, and the documents you will be given.
READ GUIDANCE
At hospital
The hospital bereavement office, collecting paperwork and personal effects, and how we work alongside them.
READ GUIDANCE
Away from home or abroad
Repatriation and the additional arrangements needed when a death occurs away from home
READ GUIDANCE
When the coroner is involved
Why a death may be referred to the coroner, what it means for timings, and how we keep you informed
READ GUIDANCE
OUR CARE
Bringing your loved one into our care
Your loved one will be brought into our care with the utmost dignity and respect, and will remain in our chapel of rest at our Swinton premises.
WHO ELSE TO CONTACT
Useful contacts
| Organisation | What they help with | Telephone |
|---|---|---|
| Butterfields – 24 hours | Anything at all, at any time | 01709 571777 |
| Rotherham | ||
| Rotherham Register Office | Registering the death | 01709 823542 |
| HM Coroner – Rotherham | Where a death is referred | 01302 737136 |
| Rotherham Crematorium | Cremation enquiries | 0808 159 7878 |
| Barnsley | ||
| Barnsley Register Office | Registering the death | 01226 773555 |
| HM Coroner – Barnsley | Where a death is referred | 01226 736031 |
| Barnsley Crematorium | Cremation enquiries | 01226 206053 |
| Doncaster | ||
| Doncaster Register Office | Registering the death | 01302 735222 |
| HM Coroner – Doncaster | Where a death is referred | 01302 737135 |
| Doncaster Crematorium | Cremation enquiries | 01302 456880 |
| Sheffield | ||
| Sheffield Register Office | Registering the death | 0114 203 9423 |
| HM Coroner – Sheffield | Where a death is referred | 0114 273 8721 |
| Sheffield Crematorium | Cremation enquiries | 0114 239 6068 |
| Bereavement support services | Emotional support & counselling | 01709 571777 |